Terms and Conditions


Terms and conditions for the online sale of goods

1                            The Terms

1.1                       What these terms cover.   

These are the terms and conditions on which we supply products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the order, what to do if there is a problem and other important information.

2 Information about us and how to contact us.

2.1 Who we are.  SCANBLOCK Card Inc. A Federal Corporation in Canada, registered in the Province of Ontario.  Our mail contact center is; SCANBLOCK Card Inc. P.O. Box 43571, 1601 Bayview Ave. Toronto, Ontario, Canada M4G4G8. 

2.2 How to contact us. You can contact us by email at support@scanblock.ca.

If you leave your telephone number in your email message to us and provide us with questions that you have not found answered in our FAQ, then a customer support representative will return your call with 24 hours.  

2.3 How we may contact you. If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3 Our order policy with you

3.1 How we will accept your order. Our acceptance of your order will be by PayPal or charge card made available through the PayPal interface. You do not need a PayPal account to order using your charge cards. You will receive a confirmation of purchase.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock as a result of our promotional offers, expiration of a promotional offer because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified, or because your Card has expired or incorrect Card information was added that results as a declined payment process.

3.3 Your order number. We will assign a number to your order and tell you what it is when we accept your order. It will help us if you can tell us the number whenever you contact us about your order.

3.4 We currently only sell to Canada and the U.S.A. Our website is currently intended for the promotion of our products in Canada and the U.S.A. only, however when purchased, the SCANBLOCK works in all countries around the world. If we begin to sell overseas, this will be indicated on our website. If you are based overseas and have any queries about whether we can sell products to you, please contact us at support@scanblock.ca, and we may be able to sell to you.

4 Our products

4.1 Products may vary slightly from their images/photos/videos. The images/photos/videos of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products exactly as shown but they are pretty close to what you see. Your product may vary slightly from those images. If you are a business and are purchasing customized Cards, you will be sent a copy for proof of design, company name and logo insert approval, font size and style before we put into mass production. Your acceptance and sign off, of the completed design will be required by you before we put into production.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website. Generally, the Card(s) will be glued to a paper stock sheet that will also bear instructions on how to use.

5 Your rights to make changes to customized Cards for business

5.1 If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to terminate the contract/order. (See clause 8 “Your rights to end the order”).

6 Our rights to make changes

6.1 Minor changes to the products

6.1.1 We reserve the right to modify the product: to reflect changes in relevant laws and regulatory requirements; and

6.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

6.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the order before the changes take effect and receive a refund and cancel for any products paid for but not received.

7 Providing the products

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 When we will provide the products. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. We will usually deliver the products by Canada Post or Courier first class delivery.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the order and receive a refund for any products you have paid for but not received.

7.4 When you become responsible for the goods. The products will be your responsibility from the time we deliver the product to your recorded address of delivery.

7.5 When you own goods. You own the products once we have received payment in full and the products have been delivered to the address you gave us.

7.6 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

7.6.1 deal with technical problems or make minor technical changes;

7.6.2 update the product to reflect changes in relevant laws and regulatory requirements;

7.6.3 make changes to the product as requested by you or notified by us to you (see clause 6).

8 Your rights to end the order

8.1 When you end your order with us. Your rights when you end the order, will depend on what you have purchased, whether it be one or several Cards through our retail department or in quantity for mass production, if there is anything wrong with it, how we are performing and when you decide to end contract:

8.1.1 If what you have bought is faulty or not properly described you may have a legal right to end the order (or to get the product repaired or replaced by us or to get some or all of your money back), see clause 11;

8.1.2 If you want to end the order because of something we have done or have told you we are going to do, see clause 8.2;

8.1.3 If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

8.2 Ending the order because of something we have done or are going to do. If you are ending an order for a reason set out at 8.2.1-8.2.4 below, the order will end in accordance with clause 9 and we will refund you in full for any products which have not been provided and you.The reasons are:

8.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

8.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;

8.2.4 you have a legal right to end the contract because of something we have done wrong.

9 How to end the contract with us (including if you have changed your mind)

9.1 If you want to end the order. To end the order with us, please let us know by calling, emailing or writing to us at the contact details shown above. You can use the model cancellation form at the end of these terms if you wish, although you are not required to.

Please keep in mind that if you are ordering customized SCANBLOCK Cards for your Business, you can not cancel your order once they have been put into production. You will however be allowed to cancel your order prior to printing, providing you pay a $50 cancellation fee for the time spent by our graphics department to design your Card but only if your Cards are not already in production. 

9.2 Returning products after ending the order. If you end the order in accordance with paragraph 9.1. please allow 72 hours to be refunded. 

9.3 When we will pay the costs of return. We will pay the costs of return:

9.3.1 if the products are faulty;

9.3.2 if you are ending the order because of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. 

In all other circumstances you must pay the costs of return. 

9.4 How we will refund you. We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below. In the circumstances described in clause 9.3.1 and 9.3.2 above, we will also refund your delivery costs,

9.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

9.5.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid, before we are able to inspect the goods, and later discover you have handled them in an unacceptable way, you are liable for the damages to the goods.

9.6 When your refund will be made. We will make any refunds due to you as soon as possible following receipt of the product from you, usually with 72 hours of that date. 

10 Our rights to end the order

10.1 We may end the order if you break it. We may end the order for a product at any time by writing to you if:

10.1.1 if a payment is due and you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, how you would like to have your COMPANY NAME, LOGO and PROMOTIONAL MESSAGE for custom printing on the Card, or a valid delivery address for your contract and a telephone contact number should we need to contact you to discuss the same;

10.1.3 you do not, within a reasonable time, allow us to deliver the products to you, or the product is returned to us following a failed attempt to re-deliver the products to you.

10.2 You must compensate us if you break the order contract. If we end the order in the situations set out in clause 10.1, we will refund any money you have paid in advance for products we have not provided but we may deduct reasonable compensation for the net costs we will incur, as a result of your breaking the contract order.

11 If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us using our email address at support@scanblock.ca.

11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. 

12 Price and payment

12.1 Where to find the price for the product, plus HST & Shipping, indicated on the relevant page of the website when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

12.2 Some promotions may include us paying the HST and Shipping. The cost of the product may include the HST and Shipping. We may pay the HST and Shipping, as a savings value to you and a complimentary gift from us during promotional events. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your contract where a pricing error is obvious and unmistakeable and could reasonably have been recognized by you as a mispricing, we may end the order, refund you any sums you have paid and require the return of any goods provided to you.

12.4 When you must pay and how you must pay. You must pay for the products before we deliver them. If you are a Company ordering custom designed cards with your Company name and logo, you are also required to pay everything up front before design and production can commence. Financial transactions through our site are processed by the PayPal payment gateway, although you do not need to have a PayPal account, in order to pay by Visa or MC.

13 Our responsibility for loss or damage suffered by you

13.1 Loss and Damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer and are limited to refunding the amount in full.

We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

13.2 Liability. We are not liable for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2; and for defective products.

13.3 We are not liable for business losses. We only supply the products for Business and Domestic / private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you or them for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14 Our TWO or FIVE - Year WARRANTY / Guarantee

14.1 Warranty - Any Warranty is limited to the replacement of the SCANBLOCK Card. Before a replacement Card is issued, we require to have the defective Card returned to us by mail to our recorded P.O Box. We are not obliged to replace any products that cease to work if you damaged it yourself. Contact our customer services team at support@scanblock.ca with details set out above to exercise your rights under your warranty guarantee. Our obligation to replace your product under this warranty constitutes the extent of our liability in relation to any products that no longer work.  If we do not receive the defective card back from you, the full retail price of the Card shall apply. Shipping costs for any customized Business Scanblock Cards will be calculated at that time and emailed to your recorded email address.

15 Other important terms

15.1 We reserve the right to transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organization.

15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing which we do not unreasonably withhold.

15.3 Nobody else has any rights under this order. This order is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any third party, in order to end the order or make any changes to these terms.

15.4 If a court finds part of this order illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this order, we can still enforce it later. If we do not insist immediately that you do something that you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this order, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.6 These terms are governed by courts of the Province of Ontario.

Please understand that we made the decision to utilize email as our primary method of communication. We moved away from a call center environment to a customer service model that involves SCANBLOCK email communication. We do understand that some of our Members prefer telephone, and we do apologize if our decision is disappointing to you.

SCANBLOCK utilizes multiple databases to respond to most Member related issues. Our approach generally allows for a more efficient and effective response than might occur during a telephone call. We can research all pertinent details and offer you a comprehensive response, usually within a single message that will also provide you with a record of our written communication.

For some more complex issues, a team member may reach out via telephone to ensure that understanding is achieved. We would ask that you allow us the opportunity to review your concern thoroughly before making that decision. Please reply to this message with a brief description of your inquiry and we would be glad to address as appropriate. Thank you for understanding ... from the team at SCANBLOCK Card Inc.

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